Privacy Policy

Privacy Policy


This privacy policy sets out how LPL Commercial Investigations uses and protects any information that you give to us when you use this website in accordance with all statutory obligations including GDPR in particular.

LPL Commercial Investigations is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Personal Data


This is only captured when you provide it, such as when you complete our ‘Client Registration’ or ‘Join Us’ for internal record keeping.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We will periodically send you emails containing industry related news and information about our products or special offers that we feel will be of interest.

Alternatively, we will provide you with updates on on-going instructions.

We may also use the information to improve our products and services.

You may unsubscribe from the emails at any time. Your email address and personal information will never be made available to another organisation for marketing purposes.

What we collect:


We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information


You may change your mind at any time by writing to or emailing us at or write to: 67 Queens Road, Buckhurst Hill, Essex IG9 5BW.

We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Data/information supplied to LPL about your customers


Personal data is used solely for the recovery process on your behalf and is not used for any other purposes.

As with all personal data, as above, we will not sell, distribute or lease any information to third parties.

In accordance with LPL Terms and Conditions, after successful collection or LPL is instructed by Client to close the file for any reason all Data and File information will be kept for a period no longer than 12 months, unless we are obligated to keep the file for the Statutory period. All files disposed of are shredded via certificated disposal contractors properly licensed to do so.

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